SHIPPING & RETURNS
Shipping Costs/Times and Returns Information
Hours of operation
Our normal hours of operation are 9:00 AM - 5:00 PM Eastern Standard Time, Monday through Friday.
How long does it take to get what you order?
For every order, there are generally two things that contribute to how fast your merchandise will arrive at its destination.
1. Items that are in stock will ship within 3 business days. Items that are not regularly stocked and need to be manufactured will usually ship within 6 weeks, depending on the product and quantity. If you want to check on the lead time for certain products before placing your order, please feel free to contact us at 904-500-SAFE.
2. Once your order is shipped from the factory, the time it takes to arrive is determined by the method of shipment and the destination. Orders shipped via UPS ground or common carrier (truck) generally arrive within 1 to 7 business days after they leave the factory. Special services, such as 2nd day air or next day air arrive more quickly. If you have additional questions regarding your order, please don't hesitate to contact us.
Please note: Transit times are always estimated, and Safe Solutions USA cannot be responsible for late or delayed deliveries by freight carriers under any circumstances.
Tracking your orders
If you need to find out the status of your order, please contact our customer service department at Sales@SafeSolutions-USA.com, or call us at 904-500-SAFE.
Prices for our products do not include freight costs, which are always additional and will be added to your order at the time of invoice. (The only exceptions would be items advertised as part of a "FREE SHIPPING" package, in which there are no additional shipping costs for the items ordered as part of the specific advertised package.) If you need to know exact shipping costs prior to completing your order, please feel free to contact us by phone or e-mail and we will be happy to prepare a quote for you.
We always ship via the most economical method available for you, unless you specify otherwise. We receive significant discounts from our shipping partners, and we pass along that savings to you! If you would like to know the exact freight cost prior to placing an order, please feel free to contact us at 904-500-SAFE. Customer is always responsible for any additional freight costs incurred from re-deliveries to corrected addresses or items returned to our factories due to incorrect or incomplete shipping addresses provided on orders.
International shipments are likely to be subject to additional customs and/or duty fees that are not included in our shipping costs. Such costs will be billed directly to you by UPS or Fedex unless you specify your own customs broker to handle the transaction.
We ship with in the continental United States, Canada and mexico.
Established customers with good credit may apply for Net 30 terms. All other customers must pre-pay by VISA, Mastercard, wire transfer, cashier's check, or company check. Please speak with our customer service department to review your options. We welcome purchase orders from schools, governmental facilities, and other public facilities. Please refer to the "Payment Option" page of our website for full details.
All items are “made to order” and orders are non-cancelable at any time once placed. Unauthorized cancellations will incur a 35% restocking fee on all products. If attempt to cancel is made after products have shipped out, customer will be responsible for all outgoing and return shipping costs in additional to 35% product restocking fees. Non-custom items may be returnable subject to all return policies below. Refunds are not available for non-compatibility with items not purchased from Safe Solutions USA. If you have any questions regarding compatibility with your other items, please contact us before ordering.
Prior to returning any merchandise, you must contact our customer service department to receive a Return Authorization Number (RA#). Orders returned without an RA# will be refused.
If your product should arrive damaged, please follow the instructions on the packing slip included with your shipment to have the problem resolved.
If you would like to return merchandise for any other reason, a restocking charge of 35% will apply to any items returned within 30 days and items must be returned unopened in new and resalable condition. Returns will not be accepted after 30 days or for opened items unless an incorrect item was shipped. Buyer is always responsible for all freight costs. Refused or undeliverable shipments are always considered as unauthorized returns and buyer will be subject to restocking fees and responsible for all additional return freight costs.
Please note that transit times are always estimated, and Safe Solutions USA cannot be responsible for late or delayed deliveries by freight carriers under any circumstances.
IMPORTANT: When returning products, be sure to send them back pre-paid, insured, and save your shipper's tracking numbers. Without your tracking numbers, it will be difficult to prove that your return arrived at our factory.
Returns are not accepted on custom products such as items with branded printing, any ropes, items with specialty colors or finishes, items with any other customizations, economy stanchions and ropes, "Ultra Buy" or "Super Buy" items, items which include a Free shipping Offer, or any products shipped outside the U.S.
Any item that should arrive defective or become defective during the manufacturer's warranty period will be repaired or replaced by the manufacturer as needed. Please contact us for assistance with such matters.
What to do if your shipment arrives damaged
Before signing for any delivery, be sure to inspect the packages for any sign of damage. DO NOT SIGN FOR YOUR ORDER UNTIL YOU HAVE OPENED THE PACKAGES AND INSPECTED ALL ITEMS. Packaging that appears to be in good condition does not guarantee that the product inside was not damaged by the carrier while in transit. Be sure to fully unpack and examine all items carefully. Otherwise, by applying your signature, you are legally signing a document stating that you have received all items in good condition. In this case, any later claim for un-noticed damage must be filed by you with the freight company as we will have no recourse when items are signed for in full and good condition.
If any items do appear to be damaged, you must declare such information to the driver and notate the damage with your signature. Then contact our customer service department so that we can arrange to replace your damaged merchandise and schedule the shipper to inspect the damaged packages.
Unfortunately, the freight carriers do damage items from time to time. It is of the utmost importance that any damages are reported to us as soon as possible and not later than 3 days from receipt. No claims will be accepted by shipping companies after 3 days.